Whizz-Kidz is at the forefront of improving wheelchair services. Our innovative and successful approach to wheelchair provision is held up as a beacon of best practice by leaders in the health service.

Whizz-Kidz and Tower Hamlets - a beacon of best practice:

Whizz-Kidz has been working with the NHS services in Tower Hamlets since 2007 and through this collaboration both the paediatric and adult wheelchair services at London’s Mile End Hospital have now been transformed. 

Read our Tower Hamlets case study. 

Under the guidance of Whizz-Kidz, the wheelchair service in Tower Hamlets has:

  • Reduced or eliminated waiting times and eradicated the waiting list.
  • Significantly improved satisfaction ratings from service users.
  • Achieved cost savings of 60%
  • Enabled 70% of wheelchair users to take their equipment on the day of their assessment (Child in a Chair in a Day).

Whizz-Kidz's work with NHS services in Tower Hamlets has received a number of accolades in the health sector and is now regarded as a standard bearer for wheelchair services across the UK.

To mark 65 years since the NHS began, in 2013 NHS Choices celebrated stories of great care and pioneering work, and used Whizz-Kidz’s collaboration with the NHS services in Tower Hamlets as an excellent example of a high achieving partnership. Whizz-Kidz's partnership with Tower Hamlets as well as our work with NHS services in Southend were also recognised in the NHS Operating Framework in 2011. 

In 2009 the NHS Confederation highlighted Whizz-Kidz’s work in Tower Hamlets as an example of good practice for wheelchair services. In particular, the NHS Confederation underlined the high satisfaction rates amongst service users, the reduction of waiting times and the clearance of the waiting list all as a result of the partnership. This plaudit came after we were awarded the Health and Social Care Award for Dignity in Care by the Social Care Institute for Excellence in 2008. The Social Care Awards recognise innovation and excellence in health and social care services, and celebrate where partners work together to maximise the dignity, autonomy and respect of service users.