Clinical Support Worker

Support our clients through clinical activities and the essential administrative duties that facilitate the smooth operation of our service

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Responsible to

Clinical Lead

Responsible for



Tower Hamlets Wheelchair Service, Mile End Hospital


Full-time (35 hours per week)




£26,500 - £29,000 per annum

Job Description

Whizz Kidz: the facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs.

Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.

As the UK’s leading charity for young wheelchair users (9 months -25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.

And we won’t stop until they are mobile, enabled and included.

Our vision

A society in which every young wheelchair user is mobile, enabled and included.

Our values

We are young people focused, ambitious, collaborative and inclusive.

Job summary

Whizz Kidz is a national charity that provides a unique service to young wheelchair users, offering a holistic assessment process for the provision of suitable wheelchairs with a focus on posture, independence and function. Whizz Kidz NHS/Whizz-Mobility is a section of the charity involved in working within NHS services to ensure the provision of the correct equipment for children and young people within the budget given by the NHS. The service supports Adults as well as children and young people.

The role is for a clinical support worker, situated at Mile End Hospital, located in the London Borough of Tower Hamlets. The team at this location is diverse and multidisciplinary, consisting of therapists, engineers, clinical support workers, and administrators. This setup underscores the organisation's commitment to a holistic approach in its service delivery, ensuring that all aspects of mobility and accessibility needs are addressed efficiently and effectively.

The role is a new within the team and will be split between doing clinical support tasks and administration. This dual aspect of the role ensures that the incumbent will be actively involved in both the direct support of clients through clinical activities and the essential administrative duties that facilitate the smooth operation of the service.

The clinical support tasks may involve assisting therapists and engineers in preparing and maintaining equipment, participating in assessments, and engaging with clients to understand their needs and feedback. Administrative responsibilities could include managing records, scheduling appointments, handling correspondence, and ensuring that all documentation complies with NHS standards and requirements.

This hybrid role is crucial as it supports the seamless integration of clinical services with backend operations, contributing significantly to the efficiency and effectiveness of the healthcare delivery by Whizz Kidz in the Tower Hamlets area. This structure allows for a comprehensive approach to service provision, ensuring that client needs are met promptly and accurately within the operational framework of the NHS.

The person

  • Team player
  • Some technical skills
  • Ability to work independently
  • To have basic computer skills including word, emails and databases
  • Able to prioritise and manage a small case load
  • Good communication skills

Key accountabilities

  • To triage assess and supply standard wheelchairs and cushions
  • To adjust wheelchairs using basic hand tools
  • To complete basic powered wheelchair training with service users
  • To complete home visits as required to measure service users and ensure their home environment is suitable.
  • To manage a clinical case load efficiently.
  • To maintain stock levels within the clinic
  • To sign in deliveries of stock
  • To maintain accurate, comprehensive clinical records within relevant clinical databases.
  • To handover equipment ensuring it has been set up correctly.
  • To support the therapists as required.
  • To assist with clinical audit to ensure professional and local standards are met.
  • To safeguard children, young people and vulnerable adults whom the service comes into contact with.
  • To take phone calls, input data into the clinical database when referrals have been received, to arrange clinic appointments and arrange repairs with the repair and maintenance service.

The post holder will also

  • Work within all policies, procedures and budgets set by Whizz Kidz.
  • Act at all times in the best interest of Whizz-Kidz.
  • Form effective working relationships with all colleagues members, volunteers and outside organisations as appropriate.
  • Take responsibility for ensuring that the policies and procedures relating to Health & Safety in the workplace are adhered to at all times.
  • Respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
  • Not disclose to an unauthorised person any confidential information acquired through official duties unless they have received official permission to do so.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and job rank of the post.

Please note: This post is subject to an Enhanced level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

Person specification

Skills and knowledge

  • To be able to assess and prescribe standard mobility equipment
  • To manage a small clinical caseload efficiently
  • To be able to handover equipment, ensuring it has been set up correctly
  • To support the therapists as required
  • To have good communication skills for efficient service provision, modifying the communication styles according to need.
  • Good computer literacy.


  • Relevant experience working with children and/or adults
  • Experience of adjusting standard wheelchairs
  • Administrative responsibilities

Personal qualities

  • Ability to work autonomously
  • Excellent interpersonal and communication skills (both written and verbal)
  • Self motivated and flexible
  • Ability to multi task, work calmly under pressure and meet tight deadlines.
  • Able to work effectively as part of a team and on their own initiative. 

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave

25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure

In addition to annual leave, employees get three days of paid Christmas leave.


Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health

Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan

An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

You can find out more about our perks here.

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Please note; only candidates successful in obtaining an interview will be contacted.

We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.

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A Whizz Kidz staff member smiles with a young wheelchair user