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Customer Services Administrator

Permanent contract - 35 hrs per week – Salary, £23,000 per annum + benefits

Customer Services Administrator

Location: Either Whizz-Kidz Headquarters in London, Borough Market or Remote/Home-based in England with occasional travel to Head Office in London

We are looking for a proactive individual to join our team as a Customer Services Administrator.

Whizz-Kidz is a national children’s charity with a mission to transform the lives of disabled children and young people. We work to change these young lives by providing the vital equipment, support and life skills they need. Young disabled people are central to everything we do and we strive to include their needs, voices and experiences in all our work – giving them responsibility to help shape what we do.

We are looking for a dynamic, enthusiastic and driven customer services professional to join our Customer Service Team. The Customer Service Team take responsibility for organisational and administrative processes in regards to clinical and young people’s services.

You will provide excellent customer services to all Whizz-Kidz beneficiaries and their families when responding to phone and email enquiries, and when processing applications for Whiz-Kidz services.   

You will also facilitate and support the work of the Clinical team of Therapists and Engineers and regional Service Delivery Managers in the efficient and effective provision of mobility equipment and C&YP services respectively, including organising diaries and arranging venue hire.  

We need an individual with good knowledge of Microsoft packages and excellent communication, organisation and time management skills. You will be able to manage a varied workload and have good prioritising skills. You will be a self-starter and will be able to work independently and use your own initiative to resolve issues.

For an informal discussion about this role please contact Anthony Prowse Customer Services Manager on 0776 710 2754 or at a.prowse@whizz-kidz.org.uk

Application is by Whizz-Kidz application form via our website.

Closing Date: 9am Monday 11th April 2022

Interview Dates: Week commencing Monday 25th April 2022

Please note only candidates successful in obtaining an interview will be contacted. 

No Recruitment Agencies Please.

 

Whizz-Kidz is committed to achieving equal opportunities in employment.

Whizz-Kidz is the working name of The Movement for Non-Mobile Children (Whizz-Kidz).

Registered charity No.802872. Company registered in England and Wales No.2444520.

Charity Registered No.SC042607.

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For Families

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