Privacy and Cookies Policy

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This Privacy and Cookies Policy, along with our Terms and Conditions, sets out how we collect and use your data. It relates both to this website ( www.whizz-kidz.org.uk) and the Whizz-Kidz app.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By accepting our services you acknowledge you have read and understood this privacy policy.

For the purposes of European Economic Area data protection law, (the "Data Protection Law"), the data controller is Whizz-Kidz

1. Who we are

Whizz-Kidz works to ensure that young wheelchair users have access to the mobility equipment, skills and opportunities they need to prepare them for an independent future.

Our supporters, volunteers and the children, young people and families we support are all important to us and we are committed to keeping your data safe. We also want to make it clear what information we collect about you and how we use it.

Whizz-Kidz is the working name for The Movement for Non-Mobile Children. We are a registered charity under number 802872, a company registered in England and Wales under number 2444520 and a charity registered in Scotland under number SC042607.

If you have any questions, comments or requests about this Privacy and Cookies Policy you can contact us either by writing to:

Frank Walsh, Director of Finance
Whizz-Kidz
4th Floor
Portland House
Bressenden Place
London
SW1E 5BH

Or by emailing data.protection@whizz-kidz.org.uk

2. Information we collect about you

We will collect and process the following personal data from you

Information you give us

This is information about you that you give us directly when you interact with us by filling in forms on our website, app or by corresponding with us by phone, e-mail or otherwise. The type and amount of data we collect and use will depend on why you have provided it.

Supporters

If you support us, for example by signing up to a fundraising event, donating, signing up to Gift Aid, or signing up to a campaign, we will usually collect your name, contact details, and whether you would like to be contacted, and how we would do so. If appropriate, we may also ask to collect your date of birth, financial details, Gift Aid eligibility, reasons for support, and responses to our campaigns.

We collect this data so we can keep you up to date with information and products you have requested, or may be interested in, and to ask for more support, in the way that you have chosen; to run our events; and to fulfil our legal responsibilities for financial and Gift Aid reporting.

Volunteers

If you apply to be a volunteer with Whizz-Kidz, we will ask for the following information: name, contact details, emergency contact details, contact preferences, ethnicity, gender, sexual orientation, religion, whether you have a disability, criminal convictions and your availability to volunteer.

We collect this information so that we can keep you informed of volunteering opportunities, pay expenses, anonymously track the inclusivity and accessibility of our volunteering programmes, and ensure the safety of our volunteers, staff and the young people we support.

Services

Whizz-Kidz provides mobility equipment for young wheelchair users, as well as a range of support services such as clubs, camps, work placements and wheelchair skills training. If you apply for any of these we will collect your name, contact details, emergency contact details, contact preferences, ethnicity, gender, date of birth, details of disability and health (including physical and mental conditions).

We collect this data so that we can process your application, keep you up to date with information about our services, keep young people safe at our services help us anonymously measure inclusion and accessibility at our services, provide suitable mobility equipment, and accommodate disability or health conditions.

Please be assured that we will only use such sensitive information for the purposes set out in this policy and as provided by law.

Information we collect about you from your use of our website and app

We will automatically collect information from you each time you visit our website/use our app. This includes:

Technical Information

Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Information about your visit

Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.

Information we receive from other sources

This is information we receive about you if you use any of the other websites or apps we operate or the other services we provide or from third parties we work closely with.

In this case we will have informed you via this policy when we collected that data if we intend to share your data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.

We are working closely with third parties (including, for example, business partners, payment and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

3. Cookies and other technologies

Our website and app use cookies and/or other similar technologies, such as Facebook Pixel and Google Remarketing Tag, to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our website and app use cookies and similar technologies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website/use our App and also allows us to improve them.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies below. However, you may not be able to take full advantage of our website if you do so.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser or exit the app. Others are used to remember you when you return to our website and will last for longer. These are detailed below.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

Types of Cookie

We use the following types of cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies 

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies 

These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies 

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website/App and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We may also work with advertising networks that gather information about the content on our Services you visit and on information on other websites and services you visit. This may result in you seeing advertisements on our website or our advertisements when you visit other websites and services of third parties. 

You can find more information about the individual cookies we use and the purposes for which we use them below

Google Analytics

Name: _ga and _gid

Purpose: This cookie enables us to monitor traffic levels, search queries and visits to our website. Google Analytics stores IP addresses anonymously on its servers in the US. These cookies enable Google to determine whether you are a return visitor to our website, and to track the pages that you visit during your session.

Expires: _ga expires after 2 years. _gid expires after 24 hours.

ExpressionEngine (CMS)

Name: exp_last_visit, exp_last_activity, and exp_tracker

Purpose: This cookie is used by the ExpressionEngine content management system to track a user's session.

Expires: exp_last_visit and exp_last_activity expire after 1 year. exp_tracker expires when the browser session expires. 

Sessions

Name: PHPSESSID

Purpose: This cookie is used to store session information. Typically used to maintain a logged-in status between pages.

Expires: Expires when the browser session expires.

Disabling cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off.

If you want to disable cookies on our website, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: -

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3.  Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings then Advanced
  2. Under "Privacy and security," click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. Choose Preferences then Privacy
  2. Click on “Remove all Website Data”

For Mozilla firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files then “Preferences”
  2. Privacy

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on our website.

4. How we use your information

We use information held about you in the following ways:

Information you give to us

We will use this information to:

  • Take steps in order to enter into any contract or carry out our obligations arising from any contract entered into between you and us including notifying you about changes to our service and processing any donations which you make through our website or post.
  • Provide you with information about our goods or services we feel may interest you, if you have given your consent to receiving marketing material from us at the point we collected your information, where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications. See Our supporter updates.
  • Ensure in our legitimate interests that content from our website is presented in the most effective manner for you and for your computer and that we provide you with the information, products and services that you request from us.

Information we collect about you from your use of our website and app

We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:

  • To administer our website, our app and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To keep our website and app safe and secure.
  • For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To improve our website to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our website and app, when you choose to do so.
  • To audit the use of our website and app.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

5. Our supporter updates

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with supporter updates by email, post and telephone about our services.

You can object to further marketing at any time by selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you, or by sending us an email to supporter@whizz-kidz.org.uk.

6. Who we give your information to

We may give your information to:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy. If any of these parties are using your information for direct marketing purposes, we will only transfer the information to them for that purpose with your prior consent. If we disclose aggregate statistics about visitors to our website and our app in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties or for other lawful purposes, these statistics will include no personally identifiable information.
  • Selected third parties.

Our selected third parties may include:

  •  Analytics and search engine providers that assist us in the improvement and optimisation of our website and subject to the cookie section of this policy (this will not identify you as an individual).
  • Affiliates, agents or contractors who assist us in providing the services we offer, fulfilling  requests for information, receiving and sending communications, updating marketing lists, provision of support services (such as fraud investigations and customer support) or in other tasks from time to time.
  • Mobility equipment providers who assist us, namely in providing trikes and sports chairs.
  • Direct marketing agencies, print and production agencies, telemarketing agencies, but only when a supporter has consented to be contacted via these channels
  • SMS Text providers, Clevervoice, Mail Chimp or other email communication systems, only when explicit consent has been obtained by the supporter
  • Third party event providers, only after a supporter has registered for a place with Whizz-Kidz place in order to fulfil the obligations of their participation in the event
  • Profiling agencies, such as Mosaic, Acom, to provide supporter profiling analysis based on postcode
  • Healthcare agencies, who assist us in providing health and personal care support for young people at our services
  • Businesses, companies and organisations that host work placements for young wheelchair users
  • Trusts, corporate partners and other funders who request information about the young people we support as part of funding aggreements. We only ever provide this information with the explicit consent of young people and, if the yong person is under 16, their parent or guardian.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
  • If Whizz-Kidz or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of Whizz-Kidz, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

8. Payment processing

Donations made on the website are made through our payment gateway provider, Committed Giving. You will be providing credit or debit card information directly to Committed Giving which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Committed Giving is not within our control and is subject to Committed Giving's own privacy policy and terms and conditions.

9. How we protect your information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

It is advisable to close your browser when you have finished your user session to help ensure that others do not access your personal information if you use a shared computer or computer in a public place.

Our website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

10. How long we keep your information

We retain personal data for various periods and will be happy to provide our retention schedule for further information on this. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

You can request our retention schedule by writing to:

Frank Walsh, Director of Finance
Whizz-Kidz
4th Floor
Portland House
Bressenden Place
London
SW1E 5BH

Or by emailing data.protection@whizz-kidz.org.uk

11. Your rights

You have the right under certain circumstances:

  • to be provided with a copy of your personal data held by us;
  • to correct any errors in that personal data;
  • to request the rectification or erasure of your personal data held by us;
  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
  • to object to the further processing of your personal data, including the right to object to marketing (as mentioned in 5. Our Supporter Updates above);
  • to request that your provided personal data be moved to a third party.

Your right to withdraw consent:

  • Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us. You can also change your marketing preferences at any time as described in 5. Our Supporter Updates above.
  • You can also exercise the rights listed above at any time by contacting us at data.protection@whizz-kidz.org.uk

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority. The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

12. Changes to this policy

Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail. This policy was last updated on 03/10/2018.

13. Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and can be sent by post to:

Frank Walsh, Director of Finance
Whizz-Kidz
4th Floor
Portland House
Bressenden Place
London
SW1E 5BH

Or email data.protection@whizz-kidz.org.uk