FAQs

FAQs

• General
  • Have I completed my registration for the London Marathon?

    To take part in the London Marathon you must complete a second registration through the event organisers. In January, all runners who have fundraised £750+ will receive an email directly from the London Marathon asking you to register for the event. You cannot run without completing this form.

    For more details regarding the registration process, please visit our page on the Console Information.

  • If I haven’t received the official registration link from London Marathon, what should I do?

    If you haven’t received the official registration link from the London Marathon, please check your spam or junk folder first, as sometimes the email can end up there. If you still can’t find it, get in touch with our Events Team at events@whizz-kidz.org.uk, and we will be happy to resend your invite.

  • How can I join the Whizz Kidz London Marathon Facebook Group?

    You can request to join the Whizz Kidz London Marathon Facebook Group and we will approve your request within a few days. On the Facebook Group you will receive regular updates from the Whizz Kidz Events Team, Coach Graeme and also have the chance to connect with fellow runners.

  • When will I receive my running vest?

    If you live in the UK, we will send your running vest once you’ve fundraised your first £1,500. We will begin sending vests out in batches from November, so we apologise if it isn't dispatched immediately after you reach £1,500. We will email you when it has been dispatched. 

    International runners must collect their running vest from the Running Show. 

    If your address or vest size have changed please complete this form.

  • Can I exchange my vest for a different size?

    Of course! You can exchange your vest at the Running Show. Alternatively, you can complete this form including a payment of £5 and we will send you a new running vest. We just ask that you return your old vest either at the Running Show or by posting it to Whizz Kidz, Ground Floor, 30 Park Street, London, SE1 9EQ.

  • How can I get in touch with the Events Team?

    If you have any questions about your event place, fundraising or training, our Events Team is here to help. You can get in touch with us via this link here, and a member of the team will get back to you as soon as possible.

  • How can I update my personal details?

    Please get in touch with the Events Team via email.

• Fundraising
  • What is my target?

    Your fundraising target is £2,200.

    Remember, we're here to support you every step of the way with fundraising tips, resources and advice to help you reach your goal.

  • How do I pay in my fundraising?

    
    If you have fundraised online using JustGiving or Enthuse, we will automatically receive the funds. If you have fundraised offline, there are multiple ways to pay in your fundraising, please see below:

    • Pay in to your page: deposit any cash donations into your account and then make an online donation to your fundraising page. 
    • Bank transfer: simply email us at events@whizz-kidz.org.uk and we will provide more information. 
    • Donate online: if you or someone wants to make a donation to you, do this directly on our website.
    • Post: send a cheque made payable to Whizz Kidz to the following address: Whizz Kidz, 30 Park Street, London, SE1 9EQ. Make sure to include a note with your full name and that you’re fundraising for the London Marathon. It’s also helpful to email us to let us know when you’ve sent the cheque in.

    You can then add any offline donations to your JustGiving or Enthuse page as an offline donation so they show up against your fundraising target. This guide explains how you can add offline donations to your JustGiving Page.

  • Can I fundraise as a team?

    Of course! If you’re fundraising as a team, please let us know and remember you’ll need to reach the individual targets of £2,200, excluding Gift Aid.

  • Can I get a letter of authority for my fundraising?

    If you would like a letter of authority from us stating that you have permission to fundraise for Whizz Kidz, please email events@whizz-kidz.org.uk.

  • When is the £750 fundraising deadline?

    All participants must fundraise their first £750 by Friday 1st January or you risk losing your charity place. This is outlined in our T&C’s as part of your application process.

  • Is there a copy of the Whizz Kidz logo I can use to fundraise?

    You can find a copy of our in aid of logo in the fundraising resources section of the London Marathon Hub.

  • Other than asking people to sponsor me, what else can I do to help reach my fundraising target?

    There are lots of ways to reach your fundraising target of £2,200 beyond asking for sponsorship. Take a look at the fundraising section of the London Marathon Hub for ideas and inspiration to help you smash your target!
    

    As part of Team Whizz Kidz, you will also receive regular updates from our team with fundraising ideas and inspiration. If you still have any questions, please don’t hesitate to get in touch.

  • When do I need to pay in my fundraising by?

    The final deadline for paying in your fundraising is 25^th May 2027. 

  • My company wants to match my fundraising, how do I pay this in?

    There are different ways for your company to pay in your match funding:

    • JustGiving: donate directly to your JustGiving Page.
    • Bank transfer: simply email us at events@whizz-kidz.org.uk and we will provide more information. 
    • Donate online: donate directly on our website.
    • Post: send a cheque made payable to Whizz Kidz to the following address: Whizz Kidz, 30 Park Street, London, SE1 9EQ. Make sure to include a note with your full name and that you’re fundraising for the London Marathon. 

    If this donation has been made via bank transfer, online or by cheque please email us to confirm the donation amount and company name so we know this money is for your London Marathon fundraising. Please let us know about any match funding donations so we can allocate them towards your fundraising target.

    You can then add any offline donations to your JustGiving or Enthuse page as an offline donation so they show up against your fundraising target. This guide explains how you can add offline donations to your JustGiving Page.

  • What happens if I don't reach the £750 deadline?

    As outlined in our terms and conditions that you agrees to when you signed up for this event, if you do not fundraise £750 by the 1st January you risk losing your place in the 2027 TCS Double London Marathon. Please contact us as soon as possible if you don't think you will be able to reach the £750 deadline.

  • Where does the money I fundraise go?

    The money you raise will help us reach even more young wheelchair users to provide the right equipment, skills and confidence to go further. For instance;

    • £500 could pay for one of our engineers to complete a repair and maintenance check on a young person’s wheelchair, helping them to stay mobile and make the most of their equipment.
    • £1,000 could go towards a specialist adapted buggy for a very young child, making a difference to the whole family. A new buggy allows them to enjoy the freedom of days out, walks on the beach or in the woods – knowing that their child is safe, comfortable and their equipment can handle the terrain.
    • £2,200 could fund one of our specialist mobility engineers to support around 12 children attending wheelchair clinics. By fitting, adapting, repairing, and expanding wheelchairs to meet each young person's needs.

    You can read more about our impact and the young wheelchair users we have supported on our website.
• Training
  • Are there any training plans or guides I can follow?

    Yes! As part of Team Whizz Kidz you have access to training plans and guides tailored to different abilities. This includes a beginners, advanced and wheelchair training plan and guide. You can access these on the training section of our London Marathon hub. The training plan gives you a breakdown of how to build up your distance safely and get you to the start line. The training guide gives you further support and guidance, such as nutritional advice, warming up, tracking your progress and much more. 

  • How do I join the Whizz Kidz Strava group?

    To help you stay connected and share your training journey, we’ve set up a Team Whizz Kidz Strava group where you can link up with fellow runners. 

    It's a great way to log your training and track your progress. Whether you're aiming for a personal best or simply enjoying the experience, you'll find plenty of support and encouragement.

  • I'm a wheelchair user, what support can I get with training?

    As part of Team Whizz Kidz, we have specific wheelchair training plan.

  • Is there any advice for training during Ramadan?

    Training for a marathon during Ramadan can present challenges, particularly around energy, hydration and recovery while fasting. However, with careful planning, such as adjusting training times to early morning, just before sunset or after breaking the fast, many runners can continue building fitness while respecting their fasting commitments. Read more about it here.

• Running Show
  • What is the Running Show?

    Everyone taking part in the London Marathon must collect their event pack, containing their bib number, from the Running Show. You will not be able to collect this on event day. If you can't attend, someone can on your behalf. This can be arranged through the London Marathon Events Team.
    

    The Running Show is also a great opportunity to calm any pre-event nerves by listening to expert talks, doing some last-minute shopping and meet the Whizz Kidz Team!
    
    The Running Show is from Tuesday 20th to Saturday 24th April. We will confirm timings when more information is released from TCS London Marathon.
    

    You can find out more about the Running Show on the London Marathon website.

  • Will the Running Show be open on Saturday 24 April 2027?

    Yes. The Running Show is expected to still run on Saturday 24 April 2027, alongside the first day of the TCS London Marathon Double. 

  • How do I collect my race number?

    You must collect your race number in your Event Pack from the Running Show. If you can’t attend the Running Show, you can nominate someone else to collect your event pack for you. You can arrange this through the London Marathon Team.

  • Will Whizz Kidz be at the Running Show?

    Yes and we would love to see you! We will be at stand D153, take a look at our Running Show page for the full details.

  • Where is the Running Show and how do I get there?

    The Running Show will take place at the ExCel in London. The address is 1 Western Gateway, Royal Victoria Dock, London E16 1XL.

    You can find out further details on how to get there on the Excel website.

• Race Weekend
  • When will I receive my official race day information?

    The London Marathon Team will email all participants an official Participant Guide several weeks before the event. Your Participant Guide will include all the information you need to know before, during and after your event. Please note Whizz Kidz are not involved with this aspect of the event, so if you have any questions please contact the London Marathon Events Team directly.

  • When will I know my start time?

    Your start time will differ depending on what your estimated time for the marathon is. You will receive an email from the event organisers with your official start time. If you don’t receive this email, please check your spam/ junk mail. This information will come from the London Marathon Events Team so if you have any questions please contact them directly.

  • How do I know what day I am running? Can I change my day?

    You will be allocated the marathon day you selected on your application form. If you selected "I don't have a preference", you will automatically be allocated a Saturday place unless we contact you to advise otherwise.

    If you would like to change your allocated day, please contact the Events Team. While we will do our best to help, changes are subject to availability and cannot be guaranteed. If you're unsure which day you've been allocated, we can confirm this for you.

  • What is the difference between the two marathon days? Are the cut-off times the same for both days?

    The two marathon days have different start times and cut-off arrangements. The Saturday event is expected to start at 09:00 and the Sunday event at 09:30, with final details confirmed closer to the event.

    The finish line will be at The Mall for both days. However, for the 2027 event, a secondary finish line in Green Park will be available on Sunday for later finishers. The finish line on Saturday closes at 17:30 on 24 April, while the secondary Green Park finish line on Sunday remains open until 23:59:59 on 25 April 2027.

  • Will the route be the same on both days?

    Yes, the route will be the same on both days. 

  • Will Whizz Kidz have cheer points throughout the course?

    We have the loudest cheer points on the London Marathon course! Closer to the time we will put the exact locations on the London Marathon Hub.

  • Can my friends and family join the cheer points?

    We welcome family and friends to join us at the cheer points to cheer on all our amazing runners!

  • Is there a post-race reception?

    Yes! Our fantastic Whizz Kidz team will be waiting near the finish line to meet you, so please keep an eye out for their yellow flags! They will guide you to our minibus which will take you from the finish line to the post race reception with your friends and family. Alternatively, the venue is a 15-minute walk from the finish line. 
    

    The full address is The Royal Institution, 21 Albemarle Street, London, W1S 4BS.

    All runners must RSVP to attend. We will release the RSVP link closer to the time.

• Deferrals and Withdrawals
  • I deferred my place from 2026. Will my fundraising be carried over to 2027?

    Yes. Any fundraising you've already raised for 2026 will automatically be carried over to your 2027 event place.

    If you have a JustGiving page, you can update it from the 2026 event to the 2027 event so your existing fundraising total carries over too. If you need any help with this, please get in touch with the Events Team.

  • I've got an injury or can no longer take part, what can I do?

    If you have fundraised £750 or over you can defer your London Marathon place to 2028. If you need to defer your London Marathon place, please get in touch. Please note if you defer your place, you will have to pay the £100 registration fee again and the fundraising target may increase inline with increased costs.

  • Can I transfer my place to someone else?

    Unfortunately, you can’t transfer your place to someone else. If you can no longer take part in the marathon please let us know as soon as possible.