NHS wheelchair support: FAQs

Here we answer some of the most common questions about NHS wheelchair support, so you know what to expect – and what you’re entitled too – from the health service. 

You can also find information on the NHS website, which contains links to local services. 

Who provides wheelchairs on the NHS?

Most wheelchairs are provided by local NHS wheelchair services. Wheelchair services are usually run by your local NHS Trust, but sometimes can be delivered through a contracted provider. NHS wheelchair services should take care of everything, from assessing the person’s needs and recommending the most suitable chair. They may also provide some advice on wheelchair skills. (For more information, check out our wheelchair skills guides.)

How do I get referred for an NHS wheelchair?

You’ll need to be referred to your local wheelchair service by your GP, occupational therapist, physiotherapist, or another healthcare professional. In some areas, you can self-refer to your local wheelchair service. You can check your local NHS website to see if this applies. (Use the NHS Service Finder if you need to find contact details.)

The wheelchair service will contact you to arrange an assessment. There can be a waiting list and this may take some time. 

What happens during a wheelchair assessment?

A wheelchair assessment is carried out by a qualified clinician (often a therapist or rehabilitation engineer). They’ll look at the person’s current physical needs and chat about daily activities, and current environment. They’ll ask questions about whether the chair will be used indoors, outdoors, or both. In some cases you may be offered a trial or professional wheelchair fitting to ensure it’s comfortable, safe, and properly adjusted.

What types of wheelchairs does the NHS provide?

The NHS provides manual wheelchairs and powered chairs. The type of wheelchair offered depends on the outcomes of the wheelchair assessment and clinically defined needs. 

Can I choose my own wheelchair?

Most NHS wheelchair services now offer a Personal Wheelchair Budget (PWB). This enables you to choose. You can select from: 

• A standard NHS-provided wheelchair (which is usually fully funded).
• A contribution towards an upgrade or model of your choice (you pay the difference between the budget and the purchase price).
• A voucher for an independent supplier (you will have to take responsibility for maintenance and repairs).

A PWB will give you more control over the wheelchair you receive. You can make choices about design, comfort and any accessories of additional features.

How long does it take to get an NHS wheelchair?

Waiting times vary and there’s no standard time frame. You should receive your wheelchair within 6–12 weeks after your assessment. You’ll need to keep in touch with your wheelchair service to find out delivery dates and chase up if deadlines are missed.

What if my wheelchair breaks or needs maintenance?

One of the benefits of NHS-provided wheelchairs is that you also get repair and maintenance support. This is either directly through the wheelchair service or their contracted provider. If your chair is damaged or stops working you can contact them directly and they’ll arrange a repair. If you’ve used a PWB to buy your chair, you may be responsible for paying for repairs and maintenance.

What happens if I outgrow my wheelchair?

NHS wheelchair services know that young people can quickly outgrow their wheelchairs and will take this into consideration when helping you select a suitable model. Your NHS team should regularly review the needs of the young person regularly as they develop. You can always reach out for extra help and support if needed, especially if you feel the chair is becoming a risk.

What if I’m not happy with the wheelchair provided?

If you believe your wheelchair doesn’t meet your needs, you should contact your local wheelchair service to request a review. You always have the right to challenge or appeal decisions made by the wheelchair service. This process is sometimes difficult with layers of bureaucracy. If you’re struggling to get answers or becoming frustrated, your local Patient Advice and Liaison Service (PALS) can help.

Can I get more than one wheelchair?

Normally, the wheelchair service will only supply one chair. You can potentially use your PWB to contribute to an additional chair, but this will depend on the decision you make on how you spend the money.

What can I do with an unwanted wheelchair?

You can check out our guide on how to dispose of old and unwanted equipment.

Where can I get more information from?

You should speak to your wheelchair service or local healthcare provider in the first instance. Here are some other places you can get information on NHS wheelchair support:

• NHS Wheelchair Services – access through your local NHS Trust
• NHS Personal Wheelchair Budget guidance 
• PALS (Patient Advice and Liaison Service) – find your local service through www.nhs.uk
• Whizz Kidz main website
• Speak to your local GP