Digital Communications Manager

Whizz Kidz:the facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs. Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.
As the UK’s leading charity for young wheelchair users (9 months - 25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society. 

And we won’t stop until they are mobile, enabled and included.

Our vision
A society in which every young wheelchair user is mobile, enabled and included.

Our values
We are young people focused, ambitious, collaborative and inclusive.

Job summary

This new role will lead the development and execution of Whizz Kidz’s social media strategy and calendar. You will plan and create multimedia content for social media and our website, focussing on telling the stories of our beneficiaries and fundraisers.

The person

You will be an excellent writer with a passion for finding and telling the stories that exist within Whizz Kidz. You will have significant experience in managing engaging social media accounts and be confident producing multimedia content.

Key accountabilities

Social media

• Develop and manage the social media strategy for Whizz Kidz
• Manage the day-to-day social media calendar and posting across Instagram, Facebook and LinkedIn, ensuring a consistent stream of content that generates engagement
• Evaluate social media performance and recommend potential new strategies and platforms

Content creation

• Develop and edit multimedia content for social media and the website
• Identify and tell the stories of our beneficiaries and fundraisers
• Write news and announcements for the website
• Work with teams across the organisation to ensure content and collateral is up-to-date and optimised across print and digital channels

PR and media management

• Write and distribute press releases
• Manage and triage media enquiries
• Support the Senior PR and Communications Manager to run the PR function

The post holder will also

• Work within all policies, procedures and budgets set by Whizz Kidz.
• Act at all times in the best interest of Whizz Kidz.
• Form effective working relationships with all colleagues members, volunteers and outside organisations as appropriate.
• Take responsibility for ensuring that the policies and procedures relating to Health & Safety in the workplace are adhered to at all times.
• Respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
• Not disclose to an unauthorised person any confidential information acquired through official duties unless they have received official permission to do so.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and job rank of the post.

Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

Person specification

Skills and knowledge

• Excellent written communication and copywriting skills - with the ability to authentically communicate in a way that makes people feel heard
• Creative and resourceful and able to maximise opportunities with limited budgets
• An ability to work under tight deadlines
• A positive ‘can-do’ attitude and the ability to work on own initiative with limited supervision
• Able to work flexibly and creatively to respond to the emerging needs
• Strong decision-making skills
• Knowledge of a digital communications landscape and an interest in social media and new communication channels

Experience

• Significant experience of managing engaging social media accounts
• Experience of writing content across digital platforms
• Experience of developing multimedia content including video production and image editing for use on social media posts/stories/reels and other channels

Personal qualities

• Alignment with our values – young people focused, ambitious, inclusive and collaborative
• Passionate about supporting young wheelchair users and creating societal change
• The ability to enthuse and engage others in the potential benefits of an engaging project
• An unbounded curiosity for exceptional customer service and improving performance
• Goals driven and creative problem solver

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave
25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure
In addition to annual leave, employees get three days of paid Christmas leave.

Pension
Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health
Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan
An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

Find out more about our perks