FAQs

FAQs

• General
  • Have I completed my registration for the London Marathon?

    To take part in the London Marathon you must complete a second registration through the event organisers. In December, all runners who have fundraised £500 will receive an email directly from the London Marathon asking you to register for the event. You cannot run without completing this form.

  • When will I receive my running vest?

    If you live in the UK, we will send your running vest once you’ve fundraised your first £1,000. International runners must collect their running vest from the Running Show. If your address or vest size have changed please complete this form.

  • Can I exchange my vest for a different size?

    Of course! You can exchange your vest at the Running Show. Alternatively, you can complete this form including a payment of £5 and we will send you a new running vest. We just ask that you return your old vest either at the Running Show or by posting it to Whizz Kidz, Ground Floor, 30 Park Street, London, SE1 9EQ.

  • I've got an injury or can no longer take part, what can I do?

    If you have fundraised £500 or over you can defer your London Marathon place to 2027. If you need to defer your London Marathon place, please get in touch. Please note if you defer your place, you will have to pay the £100 registration fee again and the fundraising target may increase inline with increased costs.

  • Can I transfer my place to someone else?

    Unfortunately, you can’t transfer your place to someone else. If you can no longer take part in the marathon please let us know as soon as possible. 

  • How can I join the Whizz Kidz London Marathon Facebook Group?

    You can request to join the Whizz Kidz London Marathon Facebook Group and we will approve your request within a few days. On the Facebook Group you will receive regular updates from the Whizz Kidz Events Team, Coach Graeme and also have the chance to connect with fellow runners.

  • How can I update my personal details?

    Please get in touch with the Events Team via email.

• Fundraising
  • How do I pay in my fundraising?

    
    If you have fundraised online using JustGiving or Enthuse, we will automatically receive the funds. If you have fundraised offline, there are multiple ways to pay in your fundraising, please see below:

    • Pay in to your page: deposit any cash donations into your account and then make an online donation to your fundraising page. 
    • Bank transfer: simply email us at events@whizz-kidz.org.uk and we will provide more information. 
    • Donate online: if you or someone wants to make a donation to you, do this directly on our website.
    • Post: send a cheque made payable to Whizz Kidz to the following address: Whizz Kidz, 30 Park Street, London, SE1 9EQ. Make sure to include a note with your full name and that you’re fundraising for the London Marathon. It’s also helpful to email us to let us know when you’ve sent the cheque in.

    You can then add any offline donations to your JustGiving or Enthuse page as an offline donation so they show up against your fundraising target. This guide explains how you can add offline donations to your JustGiving Page.

  • Can I fundraise as a team?

    Of course! If you’re fundraising as a team, please let us know and remember you’ll need to reach the individual targets of £2,100, excluding Gift Aid.

  • Can I get a letter of authority for my fundraising?

    If you would like a letter of authority from us stating that you have permission to fundraise for Whizz Kidz, please email events@whizz-kidz.org.uk.

  • When is the £500 fundraising deadline?

    All participants must fundraise their first £500 by Friday 2^nd January or you risk losing your charity place. This is outlined in our T&C’s as part of your application process.

  • Is there a copy of the Whizz Kidz logo I can use to fundraise?

    You can find a copy of our in aid of logo in the fundraising resources section of the London Marathon Hub.

  • Other than asking people to sponsor me, what else can I do to help reach my fundraising target?

    There are lots of ways to reach your fundraising target of £2,100 beyond asking for sponsorship. Take a look at the fundraising section of the London Marathon Hub for ideas and inspiration to help you smash your target!
    

    As part of Team Whizz Kidz, you will also receive regular updates from our team with fundraising ideas and inspiration. If you still have any questions, please don’t hesitate to get in touch.

  • When do I need to pay in my fundraising by?

    The final deadline for paying in your fundraising is 26^th May 2026. 

  • My company wants to match my fundraising, how do I pay this in?

    There are different ways for your company to pay in your match funding:

    • JustGiving: donate directly to your JustGiving Page.
    • Bank transfer: simply email us at events@whizz-kidz.org.uk and we will provide more information. 
    • Donate online: donate directly on our website.
    • Post: send a cheque made payable to Whizz Kidz to the following address: Whizz Kidz, 30 Park Street, London, SE1 9EQ. Make sure to include a note with your full name and that you’re fundraising for the London Marathon. 

    If this donation has been made via bank transfer, online or by cheque please email us to confirm the donation amount and company name so we know this money is for your London Marathon fundraising.

    You can then add any offline donations to your JustGiving or Enthuse page as an offline donation so they show up against your fundraising target. This guide explains how you can add offline donations to your JustGiving Page.

  • What happens if I don't reach the £500 deadline?

    As outlined in our terms and conditions that you agrees to when you signed up for this event, if you do not fundraise £500 by the 2nd January you risk losing your place in the 2026 London Marathon. Please contact us as soon as possible if you don't think you will be able to reach the £500 deadline.

  • Where does the money I fundraise go?

    The money you raise will help us reach even more young wheelchair users to provide the right equipment, skills and confidence to go further. For instance;

    • £500 could pay for one of our engineers to complete a repair and maintenance check on a young person’s wheelchair, helping them to stay mobile and make the most of their equipment.
    • £1,000 could go towards a specialist adapted buggy for a very young child, making a difference to the whole family. A new buggy allows them to enjoy the freedom of days out, walks on the beach or in the woods – knowing that their child is safe, comfortable and their equipment can handle the terrain.
    • £2,100 could cover the costs for us to deliver a Mobility Clinic for five young people and their families in their local community. Our trained Therapists and Engineers will assess their needs, identify and handover the right piece of equipment, giving them greater independence and transforming their lives over night.

    You can read more about our impact and the young wheelchair users we have supported on our website.
• Training
  • Are there any training plans or guides I can follow?

    Yes! As part of Team Whizz Kidz you have access to training plans and guides tailored to different abilities. This includes a beginners, advanced and wheelchair training plan and guide. You can access these on the training section of our London Marathon hub. The training plan gives you a breakdown of how to build up your distance safely and get you to the start line. The training guide gives you further support and guidance, such as nutritional advice, warming up, tracking your progress and much more. 

  • How do I access Coach Graeme's app?

    A perk of being a part of Team Whizz Kidz is that you have access to Coach Graeme’s app, GH Training. With training guides and over 150 videos and tutorials across a wide range of subjects, you will have instant access to expert advice at your fingertips!

    To download the app, check out this 'how to video' and use your email address to register and create your own password. When prompted, please enter the Charity code Whizz2026 to give you access to all areas.
    

  • How do I join the Whizz Kidz Strava group?

    To help you stay connected and share your training journey, we’ve set up a Team Whizz Kidz Strava group where you can link up with fellow runners. 

    It's a great way to log your training and track your progress. Whether you're aiming for a personal best or simply enjoying the experience, you'll find plenty of support and encouragement.

  • I'm a wheelchair user, what support can I get with training?

    As part of Team Whizz Kidz, we have specific wheelchair training plan.

  • What support do I get from Whizz Kidz London Marathon Coach Graeme?

    As part of Team Whizz Kidz you have access to advice, webinars and support from Coach Graeme. Coach Graeme is a professional training coach and will provide you with regular top training tips through our emails, our Facebook group and via our online webinars. In our webinars and on our Facebook Group, you’ll also be able to ask Coach Graeme any questions to make sure you’re on the right track with your training and fundraising.

• Running Show
  • What is the Running Show?

    Everyone taking part in the London Marathon must collect their event pack, containing their bib number, from the Running Show. You will not be able to collect this on event day. If you can't attend, someone can on your behalf. This can be arranged through the London Marathon Events Team.
    

    The Running Show is also a great opportunity to calm any pre-event nerves by listening to expert talks, doing some last-minute shopping and meet the Whizz Kidz Team!
    
    The Running Show is from Wednesday 22nd to Saturday 25th April. We will confirm timings when more information is released from London Marathon TCS.
    

    You can find out more about the Running Show on the London Marathon website.

  • How do I collect my race number?

    You must collect your race number in your Event Pack from the Running Show. If you can’t attend the Running Show, you can nominate someone else to collect your event pack for you. You can arrange this through the London Marathon Team.

  • Will Whizz Kidz be at the Running Show?

    Yes and we would love to see you! We will be at stand C139, take a look at our Running Show page for the full details.

  • Where is the Running Show and how do I get there?

    The Running Show will take place at the ExCel in London. The address is 1 Western Gateway, Royal Victoria Dock, London E16 1XL.

    You can find out further details on how to get there on the Excel website.

• Race Day
  • When will I receive my official race day information?

    The London Marathon Team will email all participants an official Participant Guide several weeks before the event. Your Participant Guide will include all the information you need to know before, during and after your event. Please note Whizz Kidz are not involved with this aspect of the event, so if you have any questions please contact the London Marathon Events Team directly.

  • What should I do about accommodation and travel?

    As the London Marathon is such a popular event we recommend booking your hotels and travel in advance. It's your responsibility to book accommodation and travel. You can take a look at the TCS London Marathon offer hotel recommendations and transport packages on their website.
    

  • When will I know my start time?

    Your start time will differ depending on what your estimated time for the marathon is. You will receive an email from the event organisers with your official start time. If you don’t receive this email, please check your spam/ junk mail. This information will come from the London Marathon Events Team so if you have any questions please contact them directly.

  • Will Whizz Kidz have cheer points throughout the course?

    We have four of the loudest cheer points on the London Marathon course! Please see our exact cheer points below:

    • Mile 9 Surrey Quays
    • Mile 12.5 Tower Bridge
    • Mile 19 Canary Warf
    • Mile 24 Blackfriars

    You can also see a map of our cheer points on the Race Day section of the London Marathon Hub.

  • Can my friends and family join the cheer points?

    We welcome family and friends to join us at the cheer points to cheer on all our amazing runners!

  • Is there a post-race reception?

    Yes! Our fantastic Whizz Kidz team will be waiting near the finish line to meet you, so please keep an eye out for their yellow flags! They will guide you to our minibus which will take you from the finish line to the post race reception with your friends and family. Alternatively, the venue is a 15-minute walk from the finish line. 
    

    The full address is The Royal Institution, 21 Albemarle Street, London, W1S 4BS.

    All runners must RSVP to attend. We will release the RSVP link over the coming weeks.

  • When is the team photo?

    Meet us, Coach Graeme and your fellow Whizz Kidz runners for a big team photo in Greenwich Park to kickstart marathon day! Please join us just before 9am at the meeting point below (King William Walk and Nevada Street) What3Words location: Sugars. Union. Pasta. View map. 

    We will take our photo at 9.15am sharp and there will be plenty of time to get to the start line. This a great opportunity to meet some fellow Whizz Kidz runners and get some last minute tips from Coach Graeme to get you ready to go!