London Marathon Hub

FAQs

• General
  • Can I exchange my vest for a different size?

    Running vests can be exchanged at the Running Show but we will be limited on sizes so please check in advance with us if you think you’ve received the wrong size.

  • Can I transfer my place to someone else?

    Unfortunately, you can’t transfer your place to someone else. If you can no longer take part in the marathon you need to let us know as soon as possible. Your friends and family members are then welcome to apply and we will then review all applications equally.

  • What if I need to update my personal details?

    Please email the events team to let us know if you need to update your details.

  • When will I receive my running vest?

    If you live in the UK, we will send you your running vest once you fundraise your first £1,000. International runners must collect their running vest from the Running Show the week before the London Marathon.

  • Who do I contact if I have any questions not answered in the FAQs or need any further support?

    Please get in touch with Whizz Kidz Events Team by emailing events@whizz-kidz.org.uk.

• Fundraising
  • How do I pay in my fundraising?

    
    If you have fundraised online using JustGiving or Enthuse, we will automatically receive the funds. If you have fundraised offline, there are multiple ways to pay in your fundraising, please see below:

    • Pay in to your page: deposit any cash donations into your account and then make an online donation to your fundraising page. 
    • Bank transfer: simply email us at events@whizz-kidz.org.uk and we will provide more information. 
    • Donate online: if you or someone wants to make a donation to you, do this directly on our website.
    • Post: send a cheque made payable to Whizz Kidz to the following address: Whizz Kidz, 30 Park Street, London, SE1 9EQ. Make sure to include a note with your full name and that you’re fundraising for the London Marathon. It’s also helpful to email us to let us know when you’ve sent the cheque in.

    You can then add any offline donations to your JustGiving or Enthuse page as an offline donation so they show up against your fundraising target.

  • When do I need to pay in my fundraising by?

    The final deadline for paying in your fundraising is 26^th May 2026. 

  • Are there any additional fundraising deadlines?

    All participants must fundraise their first £500 by Friday 2^nd January or you risk losing your charity place. This is outlined in our T&C’s as part of your application process.

  • Can I fundraise as a team?

    Yes, you can fundraise as a team but individually you will need to fundraise the full target of £2,100, excluding Gift Aid.

  • Other than asking people to sponsor me, what else can I do to help reach my fundraising target?

    There are lots of ways to reach your fundraising target beyond asking for sponsorship. This can be anything from organising a bake sale to a virtual running challenge or even recycling old clothes in your wardrobe. Take a read of our A-Z fundraising ideas on our website.

    As part of Team Whizz Kidz, you will receive regular updates from our team with fundraising ideas and inspiration. If you need any more inspiration or want to talk through ideas, please don’t hesitate to get in touch.

  • Where does the money I raise go?

    The money you raise will help us reach even more young wheelchair users to provide the right equipment, skills and confidence to go further. For instance;

    • £357 enables a child to benefit from a Whizz Kidz Wheelchair Skills Training session where, through games and fun activities, they can develop vital skills and confidence to help them use their wheelchair safely and confidently, becoming more independent and reducing isolation.
    • £1,500 enables Whizz Kidz to provide the parts required to enable a young person to continue using their wheelchair confidently and independently as they grow older and their needs change.
    • £3,149 enables Whizz Kidz to run an activity day for up to 30 young wheelchair users, where they can build confidence and skills, and make friends in a fully supported inclusive environment.
• Training
  • What happens if I become injured and can no longer take part?

    If you are injured or unable to take part in this event, please get in touch with us as soon as possible.

  • What is Team Whizz Kidz Strava group and how do I join?

    To help you stay connected and share your training journey, we’ve set up a Team Whizz Kidz Strava group where you can link up with fellow runners. 

    It's a great way to log your training and track your progress. Whether you're aiming for a personal best or simply enjoying the experience, you'll find plenty of support and encouragement.

  • What support do I get with training from Whizz Kidz?

    As part of the Whizz Kidz London Marathon package, you will get access to a full training programme, including advice, webinars and support from Coach Graeme.

    Coach Graeme is a professional training coach and will provide you with regular top training tips through our emails, our Facebook group and via our online webinars.

    In our webinars and on our Facebook Group, you’ll also be able to ask Coach Graeme any questions to make sure you’re on the right track with your training and fundraising.

• Running Show
  • What is the Running Show?

    Everyone taking part in the London Marathon must collect their event pack from the Running Show. You won't be able to take part in the TCS London Marathon if you do not collect your event pack, as it contains your bib number. You will not be able to collect this on event day.

    If you can't attend, someone can on your behalf. Details of how to do this will be in your Participant Guide, which will be emailed to you by the London Marathon team several weeks before the event.

    The Running Show is also a great opportunity to calm any pre-event nerves by listening to expert talks, doing some last-minute shopping and meet the Whizz Kidz Team!

    You can find out more about the Running Show on the London Marathon website.

  • Will Whizz Kidz be at the Running Show?

    Yes, we will have a stall at the Running Show so please come and say hello! You will be able to meet the team and ask any questions.

  • Where is the Running Show and how do I get there?

    The Running Show will take place at the ExCel in London. The address is 1 Western Gateway, Royal Victoria Dock, London E16 1XL.

    You can find out further details on how to get there on the Excel website.

  • When is the Running Show?

    The Running Show is from Wednesday 22nd to Saturday 25th April. We will confirm timings when more information is released from London Marathon TCS.

  • How do I collect my race number?

    You must collect your race number in your Event Pack from the Running Show. If you can’t attend the Running Show, you can nominate someone else to collect your event pack for you. You can arrange this through the London Marathon Team.

  • When will I receive my official race day information?

    The London Marathon Team will email all participants an official Participant Guide several weeks before the event. Your Participant Guide will include all the information you need to know before, during and after your event.  

• Race Day
  • Can my friends and family join the cheer points?

    We welcome family and friends to join us at the cheer points to cheer on all our amazing runners!

  • What is the route of the London Marathon, including the start and end?

    You can view the full London Marathon route on the London Marathon website.

  • What should I do about accommodation and travel?

    As the London Marathon is such a popular event we recommend booking your hotels and travel in advance. TCS London Marathon offer hotel recommendations and transport packages on their website.
    

  • What time does the London Marathon start?

    Your start time will differ depending on what your estimated time for the marathon is. You will receive an email from the event organisers with your official start time. If you don’t receive this email, please check your spam/ junk mail. If you still can’t find it, please let us know.

  • Will Whizz Kidz have cheer points throughout the course?

    We have four of the loudest cheer points on the London Marathon course! Please see our exact cheer points below:

    • Mile 9 Surrey Quays
    • Mile 12.5 Tower Bridge
    • Mile 19 Canary Warf
    • Mile 24 Blackfriars